WHERE IS MY ORDER?

1. Check the estimated delivery timeframe

You’ll find this date in your Order Confirmation email.

Please remember that this timeframe (2-5 working days) is an estimate (not a guarantee), so your order may arrive before, or slightly after your estimated delivery date.

If you require a special day delivery guaranteed or next day delivery, please select it on the check out page, or contact us before placing the order to let our customer service know that you need the order to arrive on a specific day and time, or before a specific date (a birthday or special occasion for example).

If you tell us after the order has already shipped, there is nothing we can do to change the postal delivery method.

In special times of the year we may not be able to offer a special day delivery guaranteed or a next day delivery (this can be the case for busier times, postal strikes, COVID lockdowns, etc...).

2. I'm still waiting for my order and it's beyond the estimated delivery timeframe

Has your estimated delivery timeframe already passed? Please give us a few extra days for your order to be delivered (especially during busy times)! Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.

If your order doesn’t arrive, please let us know within 30 days of your estimated delivery date and we’ll do our best to help you.

30 days is currently the maximum reasonable wait time for online orders without a day delivery guaranteed under the UK law.

2. Will I get a refund for my shipping rates in the case the order is delivered after the estimated timeframe?

Yes, you will.

One more thing...

We aim to meet these delivery times, but during busy periods (including Christmas, extreme weather conditions, strikes, etc...), deliveries may take a little longer. Force major events, may affect these delivery services and expected delivery dates for a limited time, resulting in changes to our delivery times. However, we will always work hard to keep these temporary changes to a minimum.